1. Introduction

At Feather Publication, we strive to deliver high-quality book publishing solutions that support authors throughout their publishing journey. This Refund Policy outlines the conditions under which refunds may be granted. By availing of our services, you acknowledge and agree to the terms stated in this policy.

2. Scope of Refunds

Refunds may be evaluated in the following situations:

• Services were not provided in accordance with the agreed service terms
• Errors related to billing or technical processing occurred

You request cancellation of a service before any work has commenced

Please note: Refunds are not issued for subjective dissatisfaction, including but not limited to book performance, audience response, or commercial success. We do not promise specific sales figures or rankings, in line with Google Ads policies.

3. Eligibility

To qualify for a refund:

• A refund request must be submitted within 10 days of payment or as specified in your service agreement.
• Complete order details, account information, and a valid reason for the request must be provided.
• The service must not have been fully delivered or completed as per the agreed scope.

All refund requests will be assessed by our team, and eligibility will be determined based on the specific case.

4. Partial Refunds

Partial refunds may apply if:

• Only a portion of the service has been completed
• Some deliverables (such as editing or formatting) have already been shared
• Costs have been incurred for work already performed

Any partial refund amount will be calculated based on the extent of work completed.

5. Refund Process

To request a refund, please email info@featherpublication.com with your order details.

Our team will assess your request within 5–7 business days.

• If approved, refunds will be issued to the original payment method within 7–10 business days.
• A confirmation email will be sent once the refund has been processed.

6. Cancellation Policy

You may cancel a service prior to the start of work to receive a full refund.

If work has already begun, cancellations may only be eligible for a partial refund.

• All cancellation requests must be submitted via email or through the contact form along with order details.

7. Non-Refundable Items

The following items are not eligible for refunds:

• Services that have been fully completed and delivered as agreed
• Fees for consultations, strategy sessions, or advisory services already rendered
• Expenses related to third-party services, platforms, or publishing tools

8. Contact Information

If you have questions about this Refund Policy or wish to submit a refund request, please reach out to us:

Email: info@featherpublication.com Phone: 1 (773) 302-8586 Contact Form: https://featherpublication.com/contact

We are dedicated to handling all concerns in a fair, clear, and transparent manner.

9. Updates to This Policy

We may revise this Refund Policy from time to time. Any updates will be reflected on this page along with the “Last Updated” date. Continued use of our services after changes are posted indicates acceptance of the revised policy.